Sunpower collects information that helps us respond to solar planning requests, including name, email, phone number, project address, monthly bill notes, roof type, battery interests, EV charging plans and service questions. We use this information to contact you, prepare a relevant response and coordinate next steps with appropriate project staff.
Project details may be used to discuss PV module sizing, inverter selection, usable battery capacity, monitoring expectations, financing questions and installation readiness. We do not sell personal project details. We may share limited information with service providers or installer partners only when needed to respond to your request.
We keep reasonable administrative and technical controls around submitted information. No website transmission can be guaranteed perfectly secure, so sensitive tax documents, utility login credentials or payment information should not be sent through open website forms.
You may ask Sunpower to update or remove contact information from active outreach lists. Some records may be retained where needed for legal, security, service or project documentation purposes. Contact [email protected] for privacy requests.
When a visitor requests installer support, service coordination or a commercial rooftop discussion, Sunpower may use the submitted details to identify the right internal contact or qualified project partner. Shared details are limited to what is reasonably needed for the request, such as location, equipment category, timeline, service issue, roof or electrical notes and preferred contact method. We ask partners to use project information only for the requested response and not for unrelated marketing.
Sunpower keeps inquiry records for as long as reasonably necessary to answer questions, maintain project history, troubleshoot service requests, improve website forms and meet legal or security obligations. Visitors should not submit utility passwords, tax returns, payment cards or highly sensitive personal data through public forms. If those materials are needed later, a more appropriate transfer method should be arranged.